Every business owner or software consultant thinks about long-term benefits while adding a new customer relationship management (CRM) system to their tech stack.
While there are several “solutions” available, when it comes to customer relationship management (CRM), one choice that stands out is Microsoft Dynamics 365. It is a market leader, particularly in terms of its capacity to interact with other systems and combine actionable data for its customers.
Here, you will learn the benefits of Dynamics CRM support and how you can utilize it to beat your well-known competitors.
Cost of Dynamics 365
When purchasing Dynamics 365, you will get the best value, as the entire Power Apps and Power Automate software are already included. Add-on options with other CRMs, such as Salesforce, Oracle, or Sugar CRM, tend to be more expensive and less inclusive.
Connectivity with Other Technologies
Dynamics 365 can effortlessly integrate with other technologies and solutions in your business. Dynamics 365 syncs with SharePoint, Yammer, Outlook (Exchange), Office 365, and various other software solutions quickly and effortlessly.
Ease of Use
Dynamics 365 is compatible with many other software packages and similar to them, making it easy to use. Getting your company on board with a new CRM isn’t always straightforward. If the CRM is comparable to the existing software, getting them to adopt it will be much easier.
Development and Flexibility
One of the most appealing features of Dynamics 365 is that it can use several programming languages, such as HTML, Java, and the.NET framework. On the other hand, Salesforce and other CRMs only capable of using limited and specific languages. So it is easy to implement Dynamics 365.
AI and Analytics
Dynamics 365 has always offered built-in analytics for real-time data processing and ease of integration and customization. Joining Dynamics 365 and Power BI allows users to expand their analytic and reporting capabilities. With the addition of the “Insights” product offerings, specifically customer insights, Microsoft is well-positioned to lead the next wave of AI-integrated capabilities in their Dynamics 365 products.
Customer Service Experience Enhancement
Dynamics 365 captures massive quantities of information about each client. It examines the websites that users visit, how they engage with companies, whose groups they belong to, and much more. The BI tool analyses data items that cannot be quantified but are nonetheless critical to the sales process, such as consumer attitudes, purchasing behaviors, and brand loyalty.
This helpful information enables customer service professionals to handle contacts more effectively. Representatives can better engage with consumers and propose customized solutions if data is conveniently accessible.
Conclusion
Boost sales performance, learn more about your customers, and streamline sales processes with Microsoft Dynamics 365 CRM.
While adding a new platform to your existing infrastructure can be tricky, you can contact a Microsoft-certified Dynamics 365 CRM consultant, such as Online24x7, who can help you implement Dynamics 365 without a hitch.
