‘No nation for previous individuals’: Readers on shedding England’s rail ticket workplaces | Rail transport



Rail firms have introduced The plan is to close almost all of England’s remaining ticket offices In an effort to “modernize” the railways.

The transfer has angered unions and disabled and passenger teams, who say it’ll have an effect on some prospects’ capacity to journey independently.

Right here, 5 vacationers share how the closure of ticket workplaces will have an effect on them.

‘Closing ticket workplaces is yet one more instance of ageism’

From Tim Pressdale
From Tim Pressdale

“As I grow old, with age and arthritis, it is very troublesome to make use of the ticket machines and my smartphone. I typically get caught attempting to function a ticket machine, particularly if a practice is coming. I’ve a pc however my fingers Does not work effectively on the keyboard anymore.

“Through the covid pandemic I used my camper van but when my native ticket workplace closes I may find yourself driving extra, which is ridiculous as a result of it prices me extra due to the utils. [ultra-low emission zone]. To not point out the rise in air pollution.

“The closure of ticket workplaces is yet one more instance of ageism in society and other people like me really feel additional marginalized. It makes rising up on this uncaring nation disagreeable and scary. This nation just isn’t for previous individuals.

Tim Press, 84, actor, Del

‘My pals who do not have cellphones will not be capable to journey’

“I’m completely devastated. So a lot of my pals cannot entry the web, so we’ll cease touring. A few of my pals do not have a cell phone or a pc – and that is scary individuals, Penrith has numerous older individuals.

“I can use the practice lists on-line nevertheless it’s nice to have the practice workers serving to out. I’ve a telephone so I can hold my ticket on my telephone, however numerous my pals positively cannot.

“In April this yr I needed to journey from Penrith (about as far north as you may get in England) to Dover and again. What firm and station did I need assistance with? [I was changing at] In London, which I used to be not accustomed to. The stunning workers at Penrith gave me a printout of the instances and stations and suggested which trains had been more likely to run north through the strike. This was actually useful as a result of I do know my manner from right here to London, however from London to Dover I’ve no clue.

Frances Bell, 79, from Penrith

‘I might be in hassle with no workers member within the workplace’

“I’m listening to impaired. If the show boards should not working I’ve to ask the workers for service info, I can not hear the loudspeaker bulletins. I am a lipreader, so with no workers member within the workplace, I might be in actual hassle. This has occurred to me up to now and the concern of getting on the unsuitable practice to the unsuitable place could be very actual.

“I would like a workers to face me to make a leap. If I attempt to ask somebody within the nook of the station when the trains are coming and going and there are lots of people round, it turns into very troublesome to attempt to decipher. I believe it is only a strategy to scale back workers over time.

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Rachel Chard, 54, caregiverSevenoaks

‘When the machine breaks it will make things difficult’

“This will eliminate the last resting place for many people – whether already in trouble with the automated system or when something goes wrong. It’s already difficult enough to get on a train at less-used stations, which are often Have lost your ticket staff before, especially when it is a crime to board the train without a ticket, but the machine is broken or there is other uncertainty with the route planning. Payment.

“This devastating decision will end adhoc travel for many people. I would be more reluctant to use the trains, more so because of the exorbitant fares, and more concerned that they might not be able to make a smooth transaction.

Chris, 54, senior electronics technicianDidcot

‘I trust a ticket office so I can buy tickets for me and my bike’

Tim Williams from Newcastle
Tim Williams from Newcastle

“I take my bike on the train regularly so that I can either cycle somewhere and take the train back home or get to where I want to start my ride. It is difficult to book a ticket and ensure that I get a reservation for my bike on the same train using the online system of some companies. I trust being able to walk to the ticket office so I can buy a ticket for myself and my bike.

“Until this weakness in the online booking system is rectified, the removal of ticket offices will create huge difficulties for cyclists as we will not know whether we will be able to fit our bikes on the train or not.” We have to buy open tickets in case the bike space is already taken or, as is sometimes the case, still locked or packed with suitcases.

Tim Williams, 58, retired, Newcastle


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