What is Microsoft Dynamics: Features & Benefits

Microsoft Dynamics is a cloud-based application platform that combines CRM and ERP capabilities along with productivity applications and AI tools.

Features of Microsoft Dynamics

Microsoft Dynamics makes it possible to receive the most relevant customer information at any given time. It analyses a large amount of data from your CRM emphasizing trends and opportunities for developing your customer accounts. In addition, it guides you through your daily priorities and helps in controlling your opportunities. It ensures mobility and allows your representatives to access all their activities, leads, and contacts on mobile. Microsoft Dynamics allows customers to receive real-time customer interaction alerts and gives them a complete overview of sales channels.

Furthermore, it facilitates integration with Linkedin and allows you to access profiles of your prospects directly from your CRM solution. MS Dynamics is also capable of integrating with Outlook 365 and it provides you access to all the information and opportunities linked to the specific contact. It comes with a customer service dashboard that helps managers in accessing the most urgent cases along with the status of requests made. Visit Microsoft Dynamics Online Training In India for more information. Other than these, a few Microsoft Dynamics features are listed below

• Smart Search – This feature helps in quickly finding information through all records, contacts, templates, and stored opportunities. Thus, saving your teams a considerable amount of time.
• Sales Collaboration – It provides access to the seller porta; and allows users to see how contacts are engaging with email marketing messages, landing pages, websites, etc.
• Cloud Integration – MS Dynamics comes with a fully integrated marketing infrastructure that allows you to move between all Microsoft applications.
• Versium Predict – This feature helps the marketing and sales team predict which customers and businesses are most likely to purchase your products/services.

Benefits of Using Microsoft Dynamics

Microsoft Dynamics allows you to get all your apps in one place and all you need to do is add individual apps that work both on their own or together. It creates a solution as per your needs and allows you to add the applications in case requirements change and new needs come into play. In addition, it helps in understanding your customers better by providing you with a complete picture of their buying journey. MS Dynamics also allows you to personalize the customer experience and measure and track the health of customer relationships. Furthermore, it gives you access to real-time insights and provides you with tools like predictive insights and prescriptive advice. Apart from these, given below are some of the benefits of using Microsoft Dynamics.

• Flexibility – It provides a flexible subscription model that allows you to buy only the tools you need instead of paying for a complete package.
• Usability – This tool is very easy to understand and use. It allows you to effortlessly searched find the tools necessary for your business.
• Simplicity – MS Dynamics is a simple solution built on purchasing subscriptions according to your team members’ roles. You don’t have to buy a single large license that covers all roles.
• Productivity – It helps in increasing employee productivity by providing them with access to insights and tools. Thus, helping them take the right decision.
• Scalability – It is a scalable tool that provides you a monthly subscription that you can scale up and down according to your business needs.

Career Opportunities in Microsoft Dynamics

MS Dynamics offers you a wide range of lucrative and high-paying career opportunities. There are many Microsoft Dynamics 365 Training Institutes in Noida and one can enroll in them to start a career in it. Here are some of the job roles in MS Dynamics you can choose after learning it.

• Technical Consultant
• Functional Consultant
• Business Analyst
• System Administrator